❓ Frequently Asked Questions
How does Simple Fraud Blocker protect my store?
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Simple Fraud Blocker analyzes every order in real-time using multiple fraud detection signals:
- Geographic Analysis: Checks if billing/shipping countries match customer IP location
- Email Verification: Detects disposable or suspicious email addresses
- Behavioral Patterns: Identifies multiple orders from same IP or unusual purchase patterns
- Address Validation: Cross-references against known fraudulent addresses
- Risk Scoring: Assigns a risk score and automatically flags or cancels high-risk orders
Each order gets a risk score from 0-100, with higher scores indicating greater fraud risk.
What happens when a fraudulent order is detected?
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When fraud is detected, Simple Fraud Blocker takes several actions:
- Risk Tagging: Orders are tagged as "Low Risk", "Medium Risk", or "High Risk"
- Order Notes: Detailed fraud analysis is added to the order notes
- Email Alerts: You receive instant email notifications for medium and high-risk orders
- Auto-Cancel: High-risk orders can be automatically cancelled (configurable)
- Dashboard Tracking: All flagged orders are tracked in your dashboard
💡 Pro Tip: You can customize the risk thresholds and auto-cancel settings in your dashboard to match your risk tolerance.
How do I access my dashboard?
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You can access your Simple Fraud Blocker dashboard in two ways:
- From Shopify Admin: Go to Apps → Simple Fraud Blocker in your Shopify admin panel
- Direct Login: Visit the login page and enter your store email and password
Your login credentials were emailed to you when you first installed the app. If you need to reset your password, use the "Forgot Password" link on the login page.
What are the differences between risk levels?
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Simple Fraud Blocker uses three risk levels:
- Low Risk (0-50 points): Orders appear legitimate with minimal fraud indicators
- Medium Risk (51-74 points): Some fraud indicators detected, manual review recommended
- High Risk (75+ points): Multiple fraud indicators, high chance of being fraudulent
⚙️ Customizable: You can adjust these thresholds in your dashboard settings to be more or less strict based on your needs.
How much does Simple Fraud Blocker cost?
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Simple Fraud Blocker offers a generous free plan:
- Free Plan: Protect up to 50,000 orders per month at no cost
- All Features Included: Full fraud detection, email alerts, dashboard access, and auto-cancel
- No Setup Fees: Start protecting your store immediately with no upfront costs
For stores processing more than 50,000 orders per month, premium plans are available with enhanced features and priority support.
Can I customize the fraud detection rules?
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Yes! Simple Fraud Blocker provides extensive customization options:
- Risk Weights: Adjust the importance of different fraud indicators
- Thresholds: Set custom risk score limits for medium and high-risk categories
- Auto-Cancel: Enable/disable automatic cancellation of high-risk orders
- Email Alerts: Choose which risk levels trigger email notifications
- Blacklists: Add specific addresses, emails, or IP addresses to block
Access these settings through your dashboard under "Fraud Detection Settings".
What if a legitimate order is flagged as fraud?
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False positives can occasionally happen. Here's how to handle them:
- Review Order Notes: Check the detailed fraud analysis in the order notes
- Manual Override: You can manually approve flagged orders in Shopify
- Adjust Settings: Fine-tune your risk thresholds to reduce false positives
- Whitelist Customers: Add trusted customers to your whitelist
🎯 Balance is Key: Start with default settings and adjust based on your store's patterns. It's better to review a few legitimate orders than to let fraud slip through.
How do I get support if I need help?
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We're here to help! Contact us through:
- Email Support: support@simplefraudblocker.com
- Dashboard Help: Use the help section in your dashboard
- Documentation: Detailed guides available in your dashboard
- Video Tutorials: Step-by-step video guides like this one
Free plan users receive email support, while premium users get priority support with faster response times.